BookMyBai — disgusting service and bad replacement s

Address:	560037
Website:	www.bookmybai.com

I wanted to get a maid after i got my second daughter. I booked for a priority service in feb, 2018. Even after several requests, they could not find me a bai. After several times of me calling them up, there was no response from their side.in may, i gave them a mouthful and they got me a maid and promptly took rs12k as service charge with the promise that they will replace if there are any issues. The maid correctly worked for 15 days and she absconded. I have been trying to get in touch with them every day to get me a replacement and all they tell me is there are no maids in my area and i live in a upscale/it hub part of bangalore. Seriously??

Every time they promise and break the promise. Sometimes they even say that the maid is coming today for an interview and she does not come. Sometimes they even put the maid on the conference call and she asks the address and details as if she is just in the main road. I keep waiting for her at home after applying for a holiday and she never comes. Nor does the agency call me up and update about this. When i call the next day, they act as if they are oblivious of the situation and buy some more time. Pathetic service and no regards to what the customer goes through after paying.

My previous maid also complained to us that she gets calls from the agency (Bookmybai) to shift to another place because if she shifts then they get more commission. Such unethical practices are unheard of. They just like to take the consumer for a ride.

Now after so much hassels, i told them to refund the money after deducting charges prorate and they refused to do so. I am seriously thinking to approach the consumer court for the fraud. All they make are promises which are as hollow as their hearts.

Thanks