BookMyBai — maid service promised, rs.18000 paid and no maid provided

Address:	Koramangala, Bangalore, 560015
Website:	www.bookmybai.com

I paid the 1000 rupee booking amount to them to find the maid urgently, which they did. I had asked for a full time maid to care for an elderly person. They insisted that i pay the agency charges which amounted to 17700, which i did. The maid they provided was extremely unprofessional and not fit enough to do basic household work for which she was hired. They lied to me about her age, saying that she was under 35 as per my request, but it turned out she was 42 and had knee problems.

While she was okay for the first two weeks, after that she became extremely lethargic and eventually completely careless and abusive towards the elderly person. Soon she started demanding that we release her as she was not interested in continuing. She had not even completed one month. We requested her to stay till a replacement is found, but she did not.

Since 10 days we are struggling without a maid. I was left with no option but to follow up with the agency by calling their numbers. The service personnel were extremely rude and really did not care about solving the issue. After a few days they found a replacement who came in the evening and having done no work at all, decided that she would not continue from the next morning onwards. When i contacted the agency, they had no answer and immediately put up the fact that they will take upto 15 days to find a replacement as stated in their agreement.

As mentioned by so many others, this is a common problem that customers of book my bai find themselves in. The company is only bothered about making money and not providing good service. They make tall claims on their website, but the minute you examine the agreement, most of the things they say are not given in writing. This was a cause of concern which i overlooked and am paying for now.

Once you pay the money, they will slowly reduce the amount of service they provide and also the politeness of conversation. They have extremely unprofessional telecallers who do not know how to talk to customers. The case worker, pavithra, was on leave almost every time i called them. The manager, manoj, was extremely clueless and i had to tell him to take some action against the lethargic behaviour of his employees, which he never did. He promised to message me the numbers of the case worker but did not.. When i called a few days later to ask why he had not sent me any updates, his tone was extremely rude and abhorrent.

I have already paid the agency and they will clearly refuse a refund because of their agreement. I advise all those considering paying book my bai for their services to reconsider their decision. The chances of finding reliable maids are not enhanced even a little bit, the only thing that is enhanced is the bank balance of book my bai.