BookMyBai — No response for the refund request

I had requested for a maid from bookmybai on 21st october 2023, I had mentioned it as an urgent requirement and for 8/9 days, book my bai could not arrange a maid. Then I made my own arrangements and asked them for the refund.

I have done the full payment on 23rd october itself, 18080 + (1000 advance ), total 19080/-
As their representative said only if I marked the full payment they can proceed with the maid service. After that, agreed maid did not come. Representative name is Monica. Her manager's name is Milind.

They do not respond once the money is in their hands. No reply for the mail. Waiting for the refund till date.