| Address: | Pune, Maharashtra, 411007 |
To,
The consumer complaints.in
I have already made payment to them from my hard earned money in october 2018.
Following mail was sent to the firm.
They are now accusing me only that you rejected maid's sent by us. Instead the maids which they send are not interested in working. This only increases the number of candidates sent. Please help me.
Mail sent to bookmybai.com
I have hired a maid in october 2018 from your so called professional and reputed firm bookmybai online and duly paying all your dues and fees of rs. 10, 000/-. The executive who assisted me during this period was ms. Suvarna and the maid provided was mrs. Vaishali pawar with salary of rs. 10, 000/- per month and timing 11:00 am to 07:00 pm. The maid reported me october & november 2018 with maximum days late coming i. E. By 12:30 and causing inconvenience to us.
Then suddenly she vanished and stopped reporting from december 01, 2018 and on being contacted multiple times she answered call in the evening and informed that she cannot come for the decided timing 11:00 am to 07:00 pm as her children are small and one married daughter would be coming for delivery. So it is only possible for me to come 12:30 pm to 05:00 pm, obviously which was not acceptable to us. As we are a nuclear family and both husband & wife working with my kid being home.
During this period your executive ms. Suvarna also contacted maid and informed me that she is not ready to join back. Ms. Suvarna assured me that she would provide me a replacement soon (Note this all was discussed on 01.12.2018).
Later one maid jayshree came to meet me with lot of reservations to work at my place and informed that ‘okay i will manage’. On the day she was supposed to join my place she brought a replacement (Some sister-in-law) of hers and told me that ‘i have some problem, please adjust her on my place’. The girl she brought was unable to utter a word or properly answer my questions about what her husband do, what her experience is…. Etc… also, ms. Survana informed me that she is having some issue relating to her divorce, hence, she denied to work. During that time i informed ms. Suvarns that please avoid maid with small kid as they take lot of leaves by this excuse.
One other maid was arranged, who stays at pashan, which is roughly 8-10 km away from my place. She denied to work as its too far away from her residence.
Further your so called reputed & professional firm could not arrange any maids for me. This was all going on till 18.12.2018, wherin i was in urgent need of maid. Obviously, i could not sit back and watch all drama. I got a maid from my sources and asked for refund of fees that i paid towards your services (Which anyways not the services but all the stress i got). To that ms. Suvarna told me that we shall issue a credit note of rs. 10, 000/- of your fees and when next time you need a maid we shall definitely arrange a maid for you.
Now, around 12-15 july 2019 when i was in need of maid i contacted ms. Suvarna, however, got no response. Later ms. Sameera contacted me and assured that she shall shortlist candidate and send them. No maids arranged. Then the same made mrs. Jayshree was sent that she can manage. However, again same story, she had lot of concerns and very reluctant to do work and needed all the 4 sundays off (Me being working in psu bank and many a times working without any off days, informed her that she can take 2 offs in month and that too not on sundays, otherwise when can me and her meet face to face. My timings are 9:30 to 8-8:30 in the evening). If she might be efficient then why still unemployed.
One maid vaishali was arranged who was also very reluctant to work and she informed that my main work is of only cooking. She was not at all interested in working at my place
Some of the 1-2 maids were then arranged, one stayed at wagholi (15 km away from my place) as informed, but the maid informed that she stays at bhosari (12 km far from my place) who had small kid and reservations on joining and the other maid who stayed at sangvi (7-8 km from my place) who never turned up. And i don’t know, how they shall manage timings and come from so far.
Then no maid can be arranged by your so called reputed and professional firm. Only after me taking daily follow-up from your executive ms. Sameera (Which also, sometimes she would not answer sometimes) informed that ‘oh that maid did not call you or visit at your place, she is not answering my calls too’ poor lady so sad, i felt like consoling her.
So the following points i would like to highlight about your so called reputed and professional firm is;
1. You guys don’t have hold on the candidates at all.
2. You people don’t meet the candidate face to face, wherein you can get the intensions of the maid.
3. There is no handholding of candidates or induction kind of, of the candidates.
4. Even as i spoke to the maid (Mrs. Vaishali pawar who joined my place in october 2018), she informed that ‘i have never met the agency people and they just contact us via phone.’
5. On again approaching you’re your firm now and when no candidates are made available ms. Sameera informed me that we don’t have a co-ordinator at pune (Again poor lady….) that is none of my problems again. I had a simple problem of finding a maid and that your so called reputed and professional firm and who is running the business for that purpose is not able to solve.
6. The person coming to you already have an maid issue, why harass them further by;
A. Not updating them to their requirement.
B. I already have lot of issues to look after (Which i don’t find it necessary to inform you) and top of that take daily follow-up from your executives.
I don't understand what kind of maids you shortlist, who are very reluctant to work for the given timings, but want all the money and comfort.
Please shortlist maids who are needy and with only needed attitude.
Further, kindly requesting you to refund fees of rs. 10, 000/- paid by me to you for your excellent services as again i shall find maid from own sources (As it is i am doing it, since, again your so called reputed and professional firm is unable to provide me one), because i can’t invest my time, energy and head daily in follow-up with your staff and cannot bear harrasment further.
Regards,
Neni gandhi
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