BookMyBai — reg. refund of 1000 rs. advance

Hi,
I have paid 1000 rs. Online to bookmybai for shortlisting japa maids but didn't got any response from them about any maid.
They claim they will call within an hour if we pay this token amount. Now i want the refund as per their claim that this money is refundable if maid is not booked.

But unfortunately i didn't found any place to request refund. I mailed as well to their complaints mail i'd but there also i didn't found anything.

I called their number as well which is available online but on calling they are saying their office is closed due to pandemic. If their office is closed how they are taking money from their website.

Please help me to process the refund.