BookMyBai — Service not delivered and no refund given yet

I was promised maid will be sent immediate next day after payment. i took interview of the maid and finalised her. Salary was also finalised.
So i paid on 6th September and the maid had to join on 7th September at 10 am. However, on 7th i waited till 11 am and no one came. after a lot of follow up with Book My bai person Ms. Mittal i was informed that the maid was not well and sleeping. thereafter the maid said she will not join as she finds the salary low!
So now i am in a position where my money has been taken by Book My Baai and i have no maid of my choice. I am requesting for a refund but no revert. so now i am forced to either choose a maid who does not fit my requirement or my money is LOST. this is completely unprofessional, unacceptable and almost fraudulent to take money and then just not respond. now i am not even getting any profiles so you guys have just taken my money and sitting tight.
I demand an immediate refund of my money.