BookMyBai — Unprofessional

I hired a nanny from this book my bai, i hired for 10hrs and she did the job for 8hrs only, I adjusted plus I did not reduce the salary.
Now timing was 10am to 6pm, she came 10.30 am every day after 1, 2 days of starting of job.
Sometimes she did not come for job without informing and when I called she did not pick the phone call.
I paid her full salary on 31st and after that she is not coming after that.
I called agency twice but they are responding properly.