| Address: | 560022 | | Website: | Bookmybai.com |
We had booked a nanny service from bookmybai, they found a person and immediately next day the front office lady started asking for their "commission" of rs18000. 10 days after that the maid left citing some emergency. We emphathized with here situation and gave her rs5000 as emergency expense when she assured she will return. After that this nanny stopped answering our call. We contact bookmybai for help and that is the when we realize how utterly incompetent these ladies who work in bangalore office are. This lady name pooja is so so unprofessional that she does not answer calls after 6:00 citing strict work timings. If you are customer facing in ajob where you provide maids/nannies the least you can do is answer the call during such emergencies. Plus she has zero knowledge about the whereabout of the maids. We were constantly calling the maid and no response.in the meanwhile bookmybai lady pooja arranged for a replacement nanny who came to our place. Upon explaining all our requirements etc she noddedsaying she is completely fine and even the bookmybai agent who dropped here is witness to it. After few minute we started showing her the house and the room where baby sleeps. Within 5 minutes this lady (Name : kaveri) started demaning for separate room. We had clearly explained her that there is not separate room and she will be provided a private place in one of the rooms to sleep but she refused. She spned close to 10 minutes in the bedroom examining the room. We asked her to vacate immediately. To our utter dismay we found that we lost one of our gold chain that was kept in the bedroom where this lady kaveri visited when we werent there. This happened saturday and we realized about the gold chain on sunday. As usual miss pooja did not answer our calls on sunday. And on monday after 10:00 when we called she answered and we explained her the problem. She made a fake search for gold chain in kaveri's bag and as expected did not find anything. This is the level of intelligence the staff of bookmybai has. After that for next 6 days there is been no update about our original nanny because these incompetent ladies will not given any update. Worst part is they will refuse to refund the rs18000 we paid. This money is supposed to be for service, however looking at the above incident you can clearly make out that there is no service that is being provided here. It has been a mantally agonizing few days for our family due to bookmybai and its agent pooja. We are following with relevant authorities on this. And this service charge that we have paid is most likely gone as they are refusing to return the money.
The worst part about this organization is that there are no superiors above this lady. So you cannot even complain to anyone about her misconduct. Imagine the frustration you will have when you know that your money has been taken and zero service has been provided by incompetent staff like pooja.
I request bookmybai to show some courtesy to its ccustomer who pay so much money and at least assign decent, knowledgeable staff to work with customers. Not some incompetent and non customer friendly ppl like pooja.
Highly dissapointed by the service and loss of money. Was this information helpful? | 
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