[Resolved] BookMyShow — Amount not Refunded

Mahender goud

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh
Website:	www.in.bookmyshow.com

I had booked 2 tickets on 08 Sep 2015 of Bale Bale Magadivoy for Rs. 270 inclusive of tax through my city bank Reward Points, the Points got deducted from my account however I did not received any confirmation from book my show. I went to the counter and did a recheck, but they said the tickets are not booked, you will get the amount back to your account. I inqiured with my respective bank and they said this: We clarify that the said redemption has been successfully paid by Citibank to the Merchant Establishment vide Trace 536850 and Payment Voucher [protected] . Refund of points to your Card account can be initiated only upon receipt of an instruction from the Merchant. We have not received any such information towards this till date. We request you to contact the Merchant Establishment directly for further clarification. Assuring you of our best attention at all times. Sincerely, Officer - Customer Care, City Bank. Please resolve the issue ASAP. Thanks, Mahender

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Complaint marked as Resolved

Verified Support

Sep 23, 2015

BookMyShow Customer Care's response Dear Customer, Providing you are good ticketing experience is always at heart and would surely investigate your concern. Ideally, it takes a maximum of 5-7 working days from the transaction date for a refund to reflect back into its account. Please email us the contact number entered while transacting at [protected]@bookmyshow.com. We shall take some action immediately. Our team is available 24/7 for your assistance. Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative. Regards, Team BookMyShow