[Resolved] BookMyShow — Didn't honour icici credit card bye 1 get 1 free offer

Manish Gangopadhyay

from Ahmedabad, Gujarat

Address:	Mumbai City, Maharashtra, 400093
Website:	in.Bookmyshow.com

I booked three tickets from bookmyshow using my ICICI credit card since it is running buy 1 get 1 free offer. I went through each of the steps but to my horror the entire amount was charged, I called their so called customer care line (ticket no 1133633) and they said the promo code was not applied. Since it was not my fault I asked them to reverse it so I could make fresh booking but they refused saying it can't be done. It seems to be a ploy of their where unsuspecting consumers like me make bookings through their site and they profit from it giving any responses without make the things right, This is my first and last usage of this lousy portal. I'm also reconsidering continued usage of my ICICI credit card since they enticed me with offers like these with vendors like Bookmyshow who will do anything not to honour the offer. So please be careful and be ready to loose if you are considering using Bookmyshow site for any transactions.

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Complaint marked as Resolved

Verified Support

Nov 13, 2015

BookMyShow Customer Care's response Hi Manish, We're sorry to know about the trouble. Providing you with the best of service is always at heart. We did check your transaction and see that no offer was applied on the transaction made on 12 Nov 2015 6:39 PM for a Nov 14 2015 9:00AM show for Goosebumps (3D) at INOX: Inorbit Mall, Malad (W) and hence you could not avail the said offer. We believe in being transparent with our customer and hence show the details of your transaction with us on the order summary page so you can review your transaction before proceeding to pay. Once a transaction is confirmed on our website/app, we can make no manual changes in it nor can we cancel/refund/exchange a confirmed booking. We'd have loved to help you in case we had a cancellation policy. Being a online ticketing we take responsibility of your smooth online ticketing with us. Cinemas have a zero cancellation policy. Hope you understand us too. For queries get in touch with us at [protected]@bookmyshow.com or LIVE CHATS Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative