BookMyShow — Refund for failed online ticket booking needed

Address:	Mumbai City, Maharashtra
Website:	www.bookmyshow.com

Hi,

I am rashmi singhal. I booked 3 tickets on the online booking portal of bookmyshow.com on 7 may 2016 at around 3:10 pm of movie "traffic" for pvr udaipur. After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'.

But an amount of rs. 671.70/- was debited from my account.
I tried to contact bookmyshow helpline but it didn't respond. I did receive a sms from idbi bank for deduction of money.

So, basically money for my transaction should be refunded by bookmyshow as it didn't handle the transaction properly and deducted amount without booking the seats.

I contacted the on-line customer care executives also but they also just say that we will contact you as soon as possible but then there is no reply/respose.

I request a refund of rs 671.70/- from bookmyshow.

Transaction description: mast - pos / book my show mumbai

My details:
Name: rashmi singhal

Contact no.: [protected]

E-mail id: [protected]@gmail.com