[Resolved] BookMyShow — Refund of failed online ticking booking

ponnada divya

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

I am P.Sri Divya (cell no [protected]). I booked 4 tickets for 'srimanthudu'' using BookMyShow.com for 'asian cinesquare, uppal, hyderabad for 1.15PM show for date 10-august-2015 using state bank net banking After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'. But an amount of Rs.456 was debited from my account. This transaction was done at around 11:40AM on 08-august-2015. I waited for around 20-25 minutes, but i didn't receive any sms or e-mail from book my show for confirmation of tickets but i did receive sms from citibank for deduction of money. So, basically money for my 1st transaction should be refunded bookmyshow as it didn't handle the transaction properly and deducted amount without booking the seats. I contacted the on-line customer care executives also but they also just say that we will contact you as soon as possible but then there is no reply/respose. I request a refund of Rs 456/- from bookmyshow.

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Complaint marked as Resolved

Verified Support

Aug 23, 2015

BookMyShow Customer Care's response Hi Divya, We are sorry to know about this. We tried getting in touch with you on the given number but the call went answered. Providing you a good ticketing experience is always at heart. Please share the contact details (contact number and email id) entered while transacting at [protected]@bookmyshow.com LIVE CHATS or at[protected] as we are unable to trace any details with [protected]. In case you have been charged, the amount is ideally refunded back to the account within a maximum of 5-7 working days or 10 working days in case it is a nationalized bank. For better clarity on your concern, we would need the contact details entered while transacting. Looking forward to serve you soon. Thank you for being our valuable customer. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.