[Resolved] BookMyShow — Refundable amount

Deepthi A

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500072
Website:	in.bookmyshow.com/payment

Hi, I booked 5 tickets for Mayuri Movie through Book My Show at PVR, Forum Mall, Hyd for 11th October 2015, 5.10P.M Show. I booked through HDFC Bank net banking and my 1st transaction was failed due to some technical issues and even the amount was not deducted and also I did not get any mail or message like the transaction was failed :( . And now, the 2nd transaction I have done for the same movie n same time on same date, the 2nd transaction was confirmed and the tickets also confirmed which I have got the confirmation message on 10th October at 3.59P.M but I got the cancellation msg and mail from BMS on 11th October in the morning at 10 A.M. So what do we think... we cant go back and think what happen... but we thought like the tickets which are confirmed only hasbeen cancelled. But When I contacted the on-line customer care executives also and they tried to convince me alot but I didnot convinced and I just told them that I need to talk to the manager rt away so the person on call kept me hold for a minute and later he informed me that their manager has took my contact nuber and told me that we will contact you as soon as possible. I request a refund of Rs 842.75/- from bookmyshow. Deepthi Mail ID : [protected]@gmail.com

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Complaint marked as Resolved

Verified Support

Nov 04, 2015

BookMyShow Customer Care's response Hi Deepthi, We are sorry to know about the trouble this instance has caused you. Providing you with the best of service is always at heart. The transaction failure that you faced could be due to temporary network fluctuation. As per your previous correspondence with us, we have refunded the worth Rs 842.55 and the amount should reflect in your account within a am maximum of 10 -12 working days. Please check your updated bank statement after the given time and let us know at [protected]@bookmyshow.com LIVE CHATS or via mobihelp. We would love the opportunity to assist you. Thank you for being our valuable customer. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.