[Resolved]  BookMyShow — Transaction failed and the amount deducted from my account

Address:	560103
Website:	BookMyShow

Hi,
I booked 2 tickets for 'Kapoor and Sons' using BookMyShow.com -PVR, Cinemas, Spirit Soul, Bellandur, Banglore.
Details are as follows:
Date-19 march-2016
Time-10 am
Seat numbers- L-14, 15
Mode of payment :Debit card payment-HDFC Bank
After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'.

But the amount worth Rs 459.26 was debited from my account. This transaction was done at around 11:15 PM on 17th March 2016.
I waited for around 20-25 minutes, but i didn't receive any sms or e-mail from book my show for confirmation of tickets but i did receive sms from HDFC regarding the deduction of money.

Now, After 35 minutes .i.e. at around 11:50 PM (17th march-2016), i again tried to book 2 tickets and i received sms and mail from book my show this time regarding the confirmation.

So, basically money for my 1st transaction should be refunded by bookmyshow as it didn't handle the transaction properly and deducted amount without booking the seats.

I contacted the on-line customer care executives also but they also just say that we will contact you as soon as possible but then there is no reply/response.

I request a refund of Rs 459.26/- from bookmyshow.

Transaction Details are:
Account no. : [protected]


My Details:
Name: Pranay Singhvi
Contact No: [protected]
E-Mail Id: [protected]@gmail.com