Comments
Is anyone from Reliance going to sort this out. I have sent an email as well to 'RELIANCE LEGAL' <osc.[protected]@gmail.com>; 'joydip.[protected]@relianceada.com'; RELIANCE LEGAL (reliance.[protected]@gmail.com); '[protected]@relianceada.com'; 'Reliance Consumer Broadband' <reliancebroadband.[protected]@relianceada.com>; '[protected]@relianceada.com'; rcomappellateauthority.[protected]@relianceada.com; '[protected]@relianceada.com'; '[protected]@relinaceada.com'; 'President Services' <President.[protected]@relianceada.com>; 'Kiran.[protected]@relianceada.com'; '[protected]@relianceada.com'; 'Rcomnodalofficer.[protected]@relianceada.com' and '[protected]@trai.gov.in'. I have also posted this on the facebook page of Reliance Mobile and Reliance ADA and still no reply from Reliance.
Reply
"Dear Customer,
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare"
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare"
I got a call from Reliance Social media last week stating that the issue has been escallated to customer care. I was promised a call back after 3 days to confirm if the issue is resolved. I have NOT RECEIVED any call back so far. I received an email as follows:
From: RCOMBB.[protected]@relianceada.com [mailto:RCOMBB.[protected]@relianceada.com]
Sent: Thursday, October 17, 2013 10:58 AM
To: Dikshit, Hemal
Subject: RCOM Service Termination Letter
Dear Customer,
We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us.
As requested, termination process is initiated for the subscriber ID[protected]. Kindly note the rental of your service will be stopped from 17/10/2013. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him.
Kindly also note in the event of non return of this equipment, you will be charged 1500 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement.
The collection of the equipment may take 7-10 days depending on your availability.
You may contact us at[protected]toll free) or write to us at [protected]@relianceada.com for any clarification.
Regards,
Yours truly,
Reliance Customer Care
And this morning I received another call again from Reliance Legal Department asking me to pay money. Why is your Legal Department calling me again? I have taken a leave on 2 days and cosulted a lawyer. I am tired of receiving calls from Reliance Legal team and I want this sorted immediately. I demand to be compensated for the time, effort and money spent over all this confusion. I regret having taken a Reliance connection and the pathetic service received.
From: RCOMBB.[protected]@relianceada.com [mailto:RCOMBB.[protected]@relianceada.com]
Sent: Thursday, October 17, 2013 10:58 AM
To: Dikshit, Hemal
Subject: RCOM Service Termination Letter
Dear Customer,
We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us.
As requested, termination process is initiated for the subscriber ID[protected]. Kindly note the rental of your service will be stopped from 17/10/2013. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him.
Kindly also note in the event of non return of this equipment, you will be charged 1500 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement.
The collection of the equipment may take 7-10 days depending on your availability.
You may contact us at[protected]toll free) or write to us at [protected]@relianceada.com for any clarification.
Regards,
Yours truly,
Reliance Customer Care
And this morning I received another call again from Reliance Legal Department asking me to pay money. Why is your Legal Department calling me again? I have taken a leave on 2 days and cosulted a lawyer. I am tired of receiving calls from Reliance Legal team and I want this sorted immediately. I demand to be compensated for the time, effort and money spent over all this confusion. I regret having taken a Reliance connection and the pathetic service received.
Dear Customer,
We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.
Regards,
RCOMcare
We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.
Regards,
RCOMcare
Dear Customer,
We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.
Regards,
RCOMcare
We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.
Regards,
RCOMcare
Please advice which number did you call since I do not see any missed calls on my phone. Call me on [protected] or [protected].
There has been no action till date on this. I have received a call this morning from a lady (number - [protected]) who cliamed that she is calling from Consumer Court Delhi. She was not ready to disclose her name or details. She spoke all over my questions and said that a case has been filed against me by Adv. R.C. Gautam and I am supposed to call him on [protected] and tell him that my file number is 311R13.
I have googled and found that this lawyer is spoken about in a lot of forums like:
http://www.consumercourt.in/broadband/7188-reliance-netconnect-complaint-20.html
http://whocallsme.com/Phone-Number.aspx/[protected]
http://whocallsme.com/Phone-Number.aspx/[protected]/12
and I am not going to contact him. When the hell are Reliance going to sort this out. I have had enough and I intend to go legal as soon as I can. I will speaking to my lawyer today.
Thanks you.
I have googled and found that this lawyer is spoken about in a lot of forums like:
http://www.consumercourt.in/broadband/7188-reliance-netconnect-complaint-20.html
http://whocallsme.com/Phone-Number.aspx/[protected]
http://whocallsme.com/Phone-Number.aspx/[protected]/12
and I am not going to contact him. When the hell are Reliance going to sort this out. I have had enough and I intend to go legal as soon as I can. I will speaking to my lawyer today.
Thanks you.
This is the standard technique of RCom care that they had made a call to us. But we couldnt be reached and the complaint was closed. In reality you wont get any call, technique to put at blame.
Hi,
I’m Krishna Kumar, i was using Reliance Postpaid connection ([protected]) for past 5 years .
From last week of December 2015 I stopped using the existing connection since I bought a new connection from Reliance (WIFI modem ).
As per the update from the Reliance customer service executives my connection was bared on first week of Jan 2016 .
I had to pay a balance of 1881 INR, Though I was not using the Reliance connection and my services were bared .I paid the amount on 21st of Jan 2016 .
I have raised a request to close my connection on 21st Jan 2016, 20th is my monthly billing date .
The very next day I got a mail from RCOM that I have to pay RS 500+ .
I have sent a mail to customer care on 21st to terminate my connection & why should again pay a bill amount of 500 + .
The same was communicated to customer service executives they assured that they will update the Back end team on the same and they will not call REG this issue .
From that day I haven’t got any calls from RCOM on the same, Yesterday I have got a legal notice from RCOM stating that I have to pay a INR 700 .
I have got SMS from RCOM dated 21st that my balance DUE for number [protected] is 1881 INR and I have a mail copy which from RCOM which says that I have paid the entire amount on the same day .
If I can pay the bill for past 5 years, I can pay 1 more month .
It’s not the matter of money, but My hard earned money can’t be taken for granted . If I have used your service I don’t bother to pay the bill amount . its postpaid connection and I paid the bill amount till for the Period till Jan 2016 . I cannot pay the bill for the terminated/ Connection bared period.
I would treat this Notice as a mental harassment, if there is no action taken against it I would close my new Wi-Fi modem connection & make sure that this issue is been taken to social media and there will be a legal suit charged against RCOM for taking things for granted .
I’m Krishna Kumar, i was using Reliance Postpaid connection ([protected]) for past 5 years .
From last week of December 2015 I stopped using the existing connection since I bought a new connection from Reliance (WIFI modem ).
As per the update from the Reliance customer service executives my connection was bared on first week of Jan 2016 .
I had to pay a balance of 1881 INR, Though I was not using the Reliance connection and my services were bared .I paid the amount on 21st of Jan 2016 .
I have raised a request to close my connection on 21st Jan 2016, 20th is my monthly billing date .
The very next day I got a mail from RCOM that I have to pay RS 500+ .
I have sent a mail to customer care on 21st to terminate my connection & why should again pay a bill amount of 500 + .
The same was communicated to customer service executives they assured that they will update the Back end team on the same and they will not call REG this issue .
From that day I haven’t got any calls from RCOM on the same, Yesterday I have got a legal notice from RCOM stating that I have to pay a INR 700 .
I have got SMS from RCOM dated 21st that my balance DUE for number [protected] is 1881 INR and I have a mail copy which from RCOM which says that I have paid the entire amount on the same day .
If I can pay the bill for past 5 years, I can pay 1 more month .
It’s not the matter of money, but My hard earned money can’t be taken for granted . If I have used your service I don’t bother to pay the bill amount . its postpaid connection and I paid the bill amount till for the Period till Jan 2016 . I cannot pay the bill for the terminated/ Connection bared period.
I would treat this Notice as a mental harassment, if there is no action taken against it I would close my new Wi-Fi modem connection & make sure that this issue is been taken to social media and there will be a legal suit charged against RCOM for taking things for granted .
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