BSNL — Complaint Regarding being asked for a bribe by BSNL official (Mr Satyaveer Singh (mob.[protected] for Broadband connection.

Hi Sir, At this age of cut throat competition and impeccable customer service by the contemporary telecom companies. I was highly disappointed by the attitude of BSNL office Greater Noida [Kasna Exchange]. And the experience made me feel I am still in 1980ies. I reside in sector Sigma 3, Greater Noida. A BSNL official [Kasna exchange Office] dropped the connection form to our doorstep and asked us to contact them if and ever we decide for the landline or broadband connection. The contact person on the form was of Mr Satyaveer Singh (mob.[protected] . In Early Oct 2013 I called the person (Satyaveer Singh) for the broadband connection and he told me that he will visit my house to pick up the Connection form . On 7th/October/2013 he took the application form. After following him for the whole month on 27-28th of Oct 2013, he put up the cable and provided the landline connection(Number : +[protected] and informed me that the broadband will be soon activated and a person will come to install it . On 2nd Nov I called him again to ask, if my internet connection can be activated or not and he told me the most outrageous thing, that I could hear in today's time . He told me if some "MITHAI (Sweets)" can be arranged for Dipawali. I was not able to understand the lingo and then he informed me if I am willing to give "BRIBE" then only he can come or can send some boy to finish up the installation. I rejected the request then and there and told him to Disconnect my landline and take the landline phone, and that I don't want to be customer of such a organization where customers are treated like the milking cows. At this point he verbally abused me and till today (18 Nov 2013) no action regarding any thing is taken. I never again will go for BSNL for my landline or broadband needs. This mail was intended to tell you the condition BSNL is in and why its considered to be worst telecom service provide. Anyways I have taken a Airtel broadband connection and I am very happy with their service . Thanks and Regards, Paras Madhwan paras.[protected]@yahoo.co.in