[Resolved] BSNL — Transaction failure

akhilb

from Palackattumala, Kerala

Address:

Kottayam, Kerala

I would like to register a complaint regarding the transaction failure occurred while i was trying to pay my landline bill of ₹1607 via online using netbanking.I lost all of my money and it said transaction wasn't completed.My bank is Federal Bank and i have a reference id of the transaction which is[protected] given by the bank.My land line number is[protected] .The land line connection is in the name PT Joseph.i called and asked my bank and they said it is not their error.So bsnl is responsible for my loss.I didin't get refund of my lost money till now.My debit card no starts with 4048 and ends with 1928. That is 4048-xxxxxxx-1928.The bill number is[protected] and the date of transaction is 18/11/2014. I just sent 4 emails to [protected]@bsnl.co.in and they didn't even respond.This is really embarassing.I hope this consumer court will help me. And Thank you in advance..

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Aug 14, 2020

Complaint marked as Resolved

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Comments

Jaya63

from Suchindram, Tamil Nadu

I would like to register a complaint regarding the transaction failure occurred while i was trying to pay my landline bill of ₹774 on 10th Feb'16 online using netbanking..My bank is Tamilnadu Mercantile Bank and i have a reference id of the transaction which is FCDR[protected].My land line number is[protected] .The land line connection is in the name M.Jayakumar.Bank has debited Rs.774/- from my account on 10th Feb'16..I didin't get refund of my lost money till now.Please adjust the amount to my Januany bill and advice or refund the amount to my bank account so that I shall make an another attempt to pay online if failed again I will pay in cash and clear the dues..My email ID: [protected]@gmail.com and mobile no:[protected].Thanking You..

j a nagabhushana rao

from Kakinada, Andhra Pradesh

I have paid an amount of Rs.1037/- towards my telephone No.[protected] and account No.[protected] on 30/09/2016 for the billing period of 1st August to 31st August.2016 through BSNL portal online. Due to technical problem in the computer i could not take payment confirmation receipt. Kindly arrange to provide the payment confirmation through my email; [protected]@yahoo.co.in please.
J.A. Nagabhushana Rao,

guru654321

from Hyderabad, Telangana

i have paid an amount of rs 1153 /- and my telephone no is [protected] and my account no is [protected] on 04/03/2017 for the month of january bill 2017 through online payment and my transsion id is hsbi[protected]igaaxcidq5 . due to some techinical problem could not accept my payment now but money has been deducted from my account . . plz kindly request you to solve my problem . plz conform through my mail id i.e [protected]@gmail.com

Thank you SIR

guru654321

from Hyderabad, Telangana

Veluvali Achyuthalingam

from Hyderabad, Telangana

BSNL landline transactions portal is full of errors and wrong information. The payments made for the monthly bills are not shown correctly. In the present state the portal is useless.

Bipender singh

from Mumbai, Maharashtra

I have done recharge through Bsnl app of my Bsnl mobile of Rs 74 but it didn't got recharge & customer care telling that they can do any thing.