Big Bazaar / Futurebazaar Complaints & Reviews

Sir
Big Bazaar / Futurebazaar is permanent closed.
So, i emailed them and got no response
Their phone number is not connecting...

Yesterday i did some shopping from big bazaar at gaur city mall and asked to pay inr 24 for a carry bag, i had no option than paying them rs 24 for the carry bag but at the same time i decided get the clarification from their consumer counter but they fail to give any substantial reason for charging for carry bag.
My simple question is that do we really liable to pay for carry bag when going for shopping with these brands?
There...