Gotogate Etraveli Group Complaints & Reviews

I booked a flight ticket through Gotogate/Booking.com which has been cancelled.
Gotogate/Booking.com do not want to refund my money, keep telling they are waiting for the airline company answer while I already heard from the airline company that it's not a problem for them to give me my refund.

Scammers...

I booked two tickets for the 10th of January from Cochin to Melbourne via Colombo, with Srilankan Airlines via GotoGate in November 2021. Unfortunately, I had to cancel the flights due to COVID. I contacted the airlines and GotoGate made sure the tickets were refundable, before applying for a refund.

The refund has been pending with Gotogate for more than a month now, with no contact or information from them. The airlines...

1st complaint, I already received a confirmation from Singapore airlines that they refunded Gotogate for our cancelled flights under LF1AL0 however both Etraveli & Gotogate are not responding to my emails and doesn't reply about the status of my money on their end.

2nd complaint, our other tickets under the same confirmation LF1AL0 under Air Asia were cancelled as well. I called Gotogate customer service hotline, as usual this...

The company is conveniently holding onto amounts even when the airline has successfully refunded the money to the company. They are scamming a big amount this way from multiple traveler.
order L4Y7OK - DEL6VY URGENT [eTrackNr:46685545]

Original ticket booked though Gotogate.in (a Swedish travel company belonging to the Etraveli group. My dxb - trv flight was cancelled by the airline (indigo) and full refund issued to...