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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Feb 20, 2026

Complaints 10877

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1837

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9040

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints(10877)

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Address: Online Platform or APP

I would like to raise a complaint regarding a recurring issue faced during Tatkal ticket booking at 10:00 AM. On several occasions, after successfully filling in all passenger details and completing the payment, a service error appears. Although the payment is deducted, the ticket is not booked.

This happens even when the system shows ticket availability while proceeding to payment. Due to this server or system failure, I and...

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Address: Sathyanagara, Maruthi Sevanagara, Bengaluru, Karnataka, 560033 India

Website: www.irctc.co.in/nget/train-search

The TDR has been rejected. I wanted a refund for the same as I didn't travel in the train on this date[protected] and this is an extreme loss of money.

Transaction ID: [protected]
Train No and Name: 12245/SMVB DURONTO EXP
Journey date:[protected]
PNR Number: [protected]

When I enquired with the customer support I got to know the amount will be refunded only after contacting here. The...

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I’ve been trying to book a Tatkal ticket for the past week, but every time the booking window opens, I get logged out repeatedly for the first 1–2 minutes. After logging back in and searching for trains, I encounter an error saying, “There seems to be an issue in connection, please try again in some time.”

By the time this issue resolves (around 5 minutes later), all available Tatkal tickets are already gone. During...

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Address: Chennai

I have made the payment of Rs.500/- on 18.01.26 at 9.01 am through G pay. The amount has been debited in my bank account. But I have not received
the message as transaction failed.
UPI Transaction Id:[protected]
To: [protected]@hdfcbank
From: [protected]@okdbi
Google transaction Id: CICAgJjUtabSYw
Please help to get the refund of the amount....

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Date is jan 19 2026...

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I have cancelled two tickets (one I myself cancelled and another tatkal ticket got automatically cancelled) on 18 and 19th dec 2025.for both of which the refund has not been processed from irctc but it shows refunded without even providing a refund id
I have contacted bank with cancellation id
They have said irctc themselves didn't process the refund yet
I want my refund (already it crossed 3 working days and 7 working...

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On December 20, 2025, while traveling on the TEN DR EXPRESS (Train 11022), I booked a Cheese Volcano Pizza that cost ₹679. I initially paid online AT 7:34pm, but the payment was not updated in the Dominos system. I then paid the delivery person the same amount of ₹679 at approximately 8:35 PM, as I was told I would receive a refund for the first payment within 24 hours.

The refund has still not been processed. its been...

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Tickets with below PNR No# cancelled on 05-Nov.Got a mail from IRCTC that amount cant be transferred to bank due to TECHNICAL ISSUE. Please submit NEFT detail on equery portal. I submitted the NEFT detail with cancelled cheque screenshot on 15-Nov but yet amount has not been credited to my account.

PNR#:
[protected]
[protected]

Equery Ticket ID:
[protected]
[protected]...

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Dear Indian Railways Team,

I would like to bring to your attention some issues I faced during my recent train journey.

1. No blanket or bedsheet was provided even though passengers expect proper bedroll service, especially on overnight journeys. This caused inconvenience and discomfort.

2. The staff placed a bundle of bedsheets right next to my seat, which not only occupied my space but also disturbed...

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My irctc user id saran0405.

But couldn’t update my profile information and mobile number in the portal.

It’s showing error as already registered with another user id . My mobile number is [protected]...

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I have booked an online ticket against PNR no [protected] on 18.10.2025 which automatically got cancelled on 19.10.2025 due to non availability of the seats.
Accordingly to IRCTC they have refunded the amount after deduction the charges. I have shared the transaction details received in IRCTC website. But this amount is till date not credited into my account. IRCTC just shared the refund transaction details. I consulted my bank and...

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I have recently cancelled my tickets that I have booked from Irctc website. But I am still waiting for my refund. I paid the money through UPI. So, kindly enquire about it and refund the money.

My Irctc ID is Bhanu21mbs, and my phone id is [protected]@ybl....

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I have cancelled my ticket for the train "kriya yoga express" on 18th September, it was said that the refund will arrive within next 3 days, but it hasn't arrived yet in my bank account...

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Address: india

The vendors at the railway station always charge higher than the MRP, and it has been in every railway station I have travelled. Most vendors fabricate the MRP tag so they could sell in higher rates. When asked about why they do so, they say that they have to give the commission to the contractor who has got the tender and some amount also goes to the corporation....

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I have tried to book a tatkal ticket from Jodhpur to Bangalore in this process money has been deducted from my account by ticket not confirmed when I requested for refund they initiated one refund but I have tried twice and there are two succesful transaction so i request you to look in to the matter and resolve it...

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I deposited 1250 INR in IRCTC E Wallet through mobile app, the money got deducted from my account but it is not reflecting in the app ....

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Address: A/P PLOT NO 171 BHIKAMCHAND JAIN

Address: 171, B.J.Nagar, Jalgaon, Maharashtra
Website: [protected]@gmail.com

Sir, i have booked 6 III tier AC tickets online on 25.08.25 (today) from Pune to Jalgaon by Maharashtra Express, Train no 11039 for 25th Oct. 2025. Sir at the time of booking the status of available births were 52 births. I opted for at least two lower births for my parents having their age 87 & 79 yrs respectively, but after payment...

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Dear Sir/Mam I was trying to register on IRCTC but after filling all the details I get this error "Mobile number is already registered" every time. I bought new sim card just 5 or 6 days back and this is the first time I am trying to register myself on IRCTC with this number. After contacting IRCTC customer care through email they told me that this number is already registered on name of Shubham Moses Rangaa so you cannot register...

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I have try to deposit amount to IRCTC wallet but the money was debited from account but it was not reflected in my IRCTC wallet.
in transaction tab it is showing like the transaction was failed.
IRCTC wallet transaction ID: [protected]...

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I booked a Tatkal ticket on 10 August 2025 for train 12401 / KOTA DDN AC Express from Delhi (Hazrat Nizamuddin) to Dehradun when 2–3 seats were shown as available. After payment, my ticket showed TQWL, though availability still showed seats. This indicates a technical glitch, forcing me to cancel the ticket. ₹175 was deducted from my refund despite the fault being on your side.

Kindly process a full refund and acknowledge this complaint.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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