Calcutta Electric Supply Corporation [CESC] — Online payment to CESC through PayTm gateway

Address:	Kolkata, West Bengal, 700014
Website:	CESC AND PAYTM

Dear Sir,

This is to inform you that we have been paying CESC bill for last two months through 'ONLINE' and through 'PayTm' gateway.
Last month I paid the bill for the month of July, 2016 on 26/08/16 at around 6.00 a.m. and the details are as follows:

Merchant Name
Withdrawal
Deposit
Status
Comment
paytm_wallet
· Paid for Order
· CESC Order #2604512400807161160826055400000000000000000032
· Paytm Cash Txn ID [protected]
·[protected]:04:22 AM

But no transaction receipt was sent by CESC and PayTm is showing successful transaction.The same was intimated to PayTm.
Now at this position to avoid to be a defaulter I paid the bill amount on 1/09/2016 in ‘CASH’ as it was the last bill due date.
These incidents is definitely demotivating a good customer to use ‘ONLINE’ as this is causing lot of harassment and unnecessary loss of time and money.
I shall be most thankful if you kindly resolve the issue immediately and send your comments so that I get back the money of Rs 930.00.

Thanking you,
Yours faithfully
WAZIR HASSAN
CESC CONSUMER ID- [protected]
CONSUMER TYPE – DOMESTIC
BILL NO- [protected] DATED 21/08/16