Calcutta Electric Supply Corporation [CESC] — Wrong excessive billing and subsequent harassment

Address:

Kolkata

My Customer id is [protected]. My metre of CESC had malfunctioned so last year I complained against it and after 9 months it was replaced. Upon receiving the bill I was shocked to find that CESC had calculated my bill pro rata on the basis of Apr 2021 consumption and sent me a bill of Rs 41, 110 . Now it is obvious that Apr being a peak summer month the consumption would be on the higher side compared to the full year. A more rational point would have been to take the full year data of 19-20 when the metre was working and accordingly bill me for the usage. Secondly since the bill was consolidated for 11 months I was also not given the slab benefit for 11 months which led to a loss of Rs 650.85 per month for 11 months. Also by wrongly taking Apr 2021 as a base month my bill was on the higher side to the tune of Rs 20, 000 approx compared to the same 11 month period of[protected]. I also raised the complain to CESC specifically to the Central grievance officer Ms Simita Chakraborty who is senior Deputy Manager-Commercial. She reduced by bill by Rs 8000 by applying for only 4 months of winter Nov-Feb. That too she has taken the data of Nov18-Feb19 which should ideally have been Nov19 to Feb 20. Even after my repeated requests and repeated mails no resolution has been provided to me and CESC has closed the docket number on its own.

I should be billed on my actual consumption of the 11 months of previous year 19-20 and not just on the basis of Apr 2021 consumption as it is obvious that Apr being a peak summer month does not show the yearly consumption trend. Also I should be given the slab benefit for those 11 months which I would have been entitled to if the bills were raised monthly which happens in normal course.