Capital First — emi adjustments incorrect charges forcefully settlement and threatening calls from loan department

Address:

Rajendra Place, New Delhi

I am facing a series of issues with idfc bank related to my ongoing personal loan.

- my loan started in q1-2018 and ecs auto deducted from the salary account in icici bank
- i changed jobs in september and parallel to this i was admitted to hospital for some complications in liver. I am actually a living liver donor since 2018 jan and since i changed job and also hospitalized, i was not able to submit emis for sept/oct.
- one collection executive approached me in nov for emi, i paid in cash and also received an sms alert after 3 days. I also requested him if he can help me in rescheduling pending emis to the end of the tenure since i was given complete bed rest till feb. He confirmed this.
- he collected documents from me in dec along with emi in case and again i received an sms alert for the same. He never returned after that.
- i sent multiple mails to ifdc bank (Capital first earlier) but never received any calls or reply.
- i received call in the month of april and they asked me to pai at least 1 emi so that they can reschedule my loan tenure, i paid that emi through paytm but again never received any communication after that.
- gang of 6 people stormed my home during the second week of may and threatened to thrash me, my kids and my parents, i explained the situation but they didn't listen to me and kept on saying that they are just bothered by emi and nothing else. I paid one emi through paytm and paid one by cash for which i never received any receipt till the date
- june 5th i paid one emi through paytm
- june 10th onwards i continuously received threatening calls to pay double emis. I called that person to my home to talk. He was a sardar and also showed his id. He was accompanied by a goon.
- he collected 12000 from me and didn't give any receipt
- he again collected 12000 in the month of july and the same two persons visited my home and didn't give any receipt.
- he again collected 12000 in the month of august and did not give any receipt.

Till now - i have all the contact details of each and every person. I never complained about this to the police because i wanted to settle everything nicely and don't want to be a defaulter.

- in august first week, one person visited my house from the bank and said that the bank never received any emi which i paid in cash, he made me talk to one lady (Collection manager - she told me) and said that sardar is actually running a collection agency and capital first was his client and the bank actually terminated his contract in april itself.

- she did a conference call with him and me and that person confirmed that he will deposit all the money to the bank in a week's time, and he did so. Bank later shared the revised statement with me although one emi is still missing from the statement.

- this lady collection manager called me in august to ask who i wanted to settle this case, i asked her the same thing i want to reschedule my remaining pending emi and start an account again. She clearly refused saying that the bank can only give full and final settlement and emi option is not available now. At this point of time only 2 emi were pending.

- and august i received two court notices (6 emi pending and complete amount settlement).

- after this i kept on convincing that lady to restart my emi but she kept on saying no and nobody from bank ever contacted me again nov onwards.

- in june of this year, one of my office colleagues contacted me and said that some woman called her and said that i took a loan from the bank in her name and now i am absconding. That collection executive called her 20-30 times and started threatening her. Legal case was filed in the hr department and iwas asked to resign due to this.

- i called this bank collection executive and asked where she got my call details, she said she has some sources to pull details from the service provider, i told her that its completely illegal and these details can only be accessible through police, cyber cell or court or any govt intelligence agencies. She said she has sources and can get these details easily. I have all the call recordings for this conversation.

- i asked her if the bank wants to settle this nicely they first need to apologize to that lady from my orrice and also need to send official mail saying that the bank will not do this ever again. She did the same and i have sms as well call recording of this apology call since i was in the conference call. Although i never received any official apology mail and due to this my full n final settlement is still pending.

- i asked the bank how they want to settle this, they said the only option i have is one time settlement. The gave me 103000 settlement amount 10000 frist emi (Which i already paid) and remaining 23000 in 4 installments.

- now i am a middle class person and single parent with 2 kids and old parents, with limited income i have to manage home, education both and this corona time things are getting harder.

I cannot go for full and final settlement and searched online and found that the bank does actually provide rescheduling options to its existing customers and since oct 2018 i am fighting for this. I am being fooled big time but various bank representatives.

Please reschedule my emis with a maximum emi of 8000 per month through ecs (Salary account) and do let me know where i need to go and what all documents i need to carry.

It's easy for you to just look at the statement which shows how much i paid and how much is still pending and what all charges the bank levied on me for defaulting ecs for so many months but agony and frustration and humiliation i faced it all written in mail above. Please do look into this matter since from my side its actually very serious in nature. I am detinafely looking for a positive response and possible mutual solution on this and continue to be a good customer.