CC Avenue — recharge amount debited but not recharged

Sunil12@

Address:

Kanyakumari, Tamil Nadu, 629001

Today i recharged 599 plan for my friend's jio number in jio.com website i'm nlt login my jio account i recharge directly from the 50 cashback offer link of amazon pay.. Then i recharged in jio.com website i used payment method of amazon pay that amount was paid successfully but not recharged... I have bank refernce number and all details... Here attached that amazon pay offer and jio.com payment details..

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CC Avenue customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2020

CC Avenue Customer Care's response Dear Customer,

We are unable to track any transaction details with the shared attachments.To help you more precisely, we request you to kindly share the transaction details on [protected]@ccavenue.com with the below requested details :

1. UPI transaction
2. Bank ref id #
3. Order Number of transaction
4.Email-address and Name entered while performing the transaction.

For further assistance, please feel free to revert.

Regards,
CC Avenue Team

Mar 08, 2020

Updated by Sunil12@ Bank reference id :[protected]
UPI transaction : [protected]@icici