Central Bank Of India — Complaining about Not responding to the Customer

Today I visited my home branch of Central Bank Of India. For withdrawal some amount. I fill the form and bank Watchman said to me to wait sometime.
I waited 2 hrs. But still I didn’t got my withdrawal amount, and also i saw that there is some Aged people came for some withdrawal, and when i talk to them, they said they are waiting since 2+ hrs.

My question is that, why bank Didn’t Bring all customers inside the bank???

Is this good or not for Customers?

How can we fix this problem?
And i am mentioning a video here

Please help?
I’m mentioning my contact number
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