| Address: | Nadaun, Himachal Pradesh, Contact 9805657131 |
I hope this message finds you well. I am writing to bring to your attention a concerning issue regarding the behavior of one of your staff members, Mr. Amit Madaan, at Central Bank of India, Nadaun, Branch – Himachal Pradesh. As a senior citizen and a long-standing customer of your bank, I believe it is crucial to address instances of disrespectful and rude conduct, especially when dealing with valued customers.
On several occasions, I have encountered Mr. Madaan's rude and arrogant behavior. One incident that particularly stood out was when I was having a conversation with the branch managers and sharing light-hearted jokes. Mr. Madaan intervened inappropriately and made a remark that was uncalled for, especially since the conversation did not concern him.
Another incident occurred when I visited the branch to update my personal details as per a message received from the bank. When I mentioned that the message had been deleted, Mr. Madaan responded dismissively, saying, "That's your problem." Instead of offering guidance or assistance, his response was disrespectful and unprofessional.
These incidents, along with others that I have chosen to overlook in the past, have led me to believe that Mr. Madaan's behavior is not an isolated incident but a reflection of a deeper issue regarding customer service standards within your branch.
I am deeply disappointed by the lack of respect and courtesy displayed by Mr. Madaan. It is unacceptable for a bank to employ individuals who do not uphold basic etiquette and fail to treat customers, especially senior citizens, with the respect they deserve.
I kindly request that the bank intervenes in this matter and takes appropriate action to address Mr. Madaan's behavior. I believe it is crucial for the management to ensure that all staff members adhere to the highest standards of professionalism and customer service. I expect to be updated on the actions taken to rectify this situation.
I must express my concern that if such behavior is tolerated within your institution, it reflects poorly on the bank's reputation and may lead customers like myself to reconsider their banking relationship with your organization.
Thank you for your attention to this matter. I eagerly await your response and the actions that will be taken to address this issue promptly.
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