Central Bank Of India — I did not receive my payment until now

Address:

Village-salpani kalan district-kurukshetra state-haryana post office-Ajrana kalan

I was suppose to recive a refund of ₹-44999 from amazone but amazone is saying that they have initiated the refund on 3rd of july 2020. But i have still not revived it. I have checked with your bank about refund. But did not receive any help. Amazone has giving me refund reference number (74332740185018309533572)
My bank account number is -[protected]
Mobile number-[protected]
Email [protected]@gmail.com