Central Bank Of India — Money is debited from my account but not received by the receiver

Sir, i have done a transaction of Rs.15118 on 31st August 2020 from my account no.[protected] through Google pay to the account of holly cross women's COLLEGE ambikapur but the amount hasn't collected to their College website. And the money is debited from my account.
And i have also complain to the branch of sitapur surguja Chhattisgarh 497111 .but the money hasn't refunded yet
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