Central Bank Of India — Non refund of Rs 20000

Address:Dhenkanal.Odisha.

Respected Sir/madam
I Sarjita Das transferred Rs 20000/-on 04 jun 2022 through Phone Pay UPI. The said amount has not been credited to beneficiary account nor it has been refunded to my account.
Account No.[protected].
Date of txn.04 Jun 2022.
Amount Rs 20000/_
RRN No.[protected]
Rehatding this, I have submitted complaint at customer care. Branch of central bank of india help desk.
I have been replied as beneficiary account is credited.
But the beneficiary is also the account holder of central bank of india, whose Account No is
[protected].
I have sent mail to upi support, smtbk2, br code 03418, br Code.03437
But still I have not been refunded. The beneficiary account has not been credied.

It has been more than 30 days, i am continuosly requesting the bank to solve the issue. Hope for a best sution from tour end
Thanking you

Sarjita Das
Mob.[protected]
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