Central Bank Of India — Wrong debit of Rs.19080 due to failed debit card transactions

Address:

Chennai, Tamil Nadu

I am a customer of Central Bank of India, Egmore, Chennai - 600008 and I have a savings account (a/c no.: [protected]). On 18th June 2015, I used my international debit card of Central bank of India to pay a restaurant bill of Rs.9, 540/-. But the transaction was declined. After the first failed attempt, I tried it again and it was declined for the second time. Finally I paid the bill by cash and left. However I later found that money has been debited twice from my account although both those card transactions had failed. So in total Rs.19, 080/- has been wrongly debited from my account. I also checked with the restaurant and it seems the money has not been credited to their account either. The details of the transaction are as follows. SB A/c no.: [protected] Date: 18/06/2015 Time: 10:11:19 PM Debit card no.: [protected] Restaurant details: Zaitoon Restaurant, 119, D block, 1st main road, Chindamani, Anna nagar east, Chennai Mob: [protected] Tel:[protected]/2/3/4 Total Bill amount : Rs.9, 540/- (2 failed transactions = Rs. 19, 080/-) In spite of my written complaint to the branch, no action has been taken towards settling this problem. I have been told that clearly the problem is on the bank's side as you have had some issues with their sever. I am really disappointed with their service as my money is stuck with them for more than a week now.