CESC (Calcutta Electric Supply Corporation) — Negligence in adjusting overpaid amount

Address:

Howrah, West Bengal

References : Name : METROTEK, Customer ID [protected], Consumer No. [protected] Complain no. 1 : Our meter reading was noted at the end of June-2014. But it is mentioned as unread in the Bill for 2014. You charged abnormally Rs. 3140/- in this bill. I request you to take necessary care to avoid such mistake. Complain No. 2 : I tried to inform above complaint to the mobile (+91) [protected] three times yesterday(17.07.2014) between 12:30 pm to 1 pm. But nobody picked up the phone to note my complaint. Complain No. 3 : Our meter reading at end of April, 2013 was 19005 unit as given in your Bill, April, 2013. As on to day(18 July 2014) actual meter reading is 19958. But in your Bill, May 2014, it is written as 21672. If I consider actual reading, total energy consumed from April, 2013 to this day is 953 units. So energy charges in this period should be Rs. 5336.80 only. Actually you charged for Energy consumption in this period due to irregular meter reading as follows Month Energy charges May 2013 Rs. 1422.40 June 2013 Rs. 1433.60 July 2013 Rs. 1523.20 August 2013 Rs.1120.00 September 2013 Rs, 1568.00 October 2013 Rs.1556.80 November 2013 Rs. 1439.20 December 2013 Rs. 840.00 January 2014 Rs. 0.00 February 2014 Rs. 0.00 March 2014 Rs. 4032.00 April 2014 Rs 0.00 May 2014 Rs. 0.00 June 2014 Rs 2620.80 Total : Rs. 17555.80 I paid all the Bills in time. That means I already overpaid Rs 12, 219.00. So I am requesting you to adjust this overpaid amount in every month's full billed amount and show this overpaid amount from your next bill