[Resolved] Chennai Airport — very rude behaviour by the lady cop and double standards | |||
I am in chennai airport. It is 2 pm now and my flight is at 10:30pm. Am new to this place and at the airport the security said we can go to sangeeta hotel which is in front of the arrival gate. I have been waiting since 10:30 am and now when am going for lunch now they said they don't allow us to go out. The lady cop is behaving so rudely. These are things what she said without even we asking for all this: 1. You don't know it is pm and not am in ur ticket 2. Can't you see the timing? 3. Why did you come early 4. People like you keep anything and go. Am not saying about you. 5. There are blasts in airport you don't know? When the indigo staff came to handle the thongs the cop said she will offload us. And we cannot go to this flight. If it is not allowed then why did they assure us they will leave us for lunch? Here in the airport there are only snacks outlet and no hotels for lunch. We are a family and it is wrong to lie on rules by the cops. Why did you cops lie that we will be allowed for lunch? Was this information helpful? | |||
Aug 9, 2021 Complaint marked as Resolved | |||
 1 Comment | |||
We regret to hear about your experience. We would like to inform that the security at the airport is operated by the officials deployed by the airport operators and airlines assume no liability for the actions taken by the security staff.
Also, we would like to clarify that, at present, 24 hours format is used for the display of departure time of the flight. Thus, AM or PM is not mentioned along with the time. We request for your understanding in this regard.
Regards,
IndiGo Team