Chennai Airport Complaints & Reviews

In the newly opened T4 terminal there is no taxi available at departure and arrival. When you arrive at T4, Ola and Uber not operating from the terminal. Even prepaid taxis not available. Again no taxi can reach T4 airport from city. Don't you understand that airport terminal requires taxis to leave and arrive at the airport. Iam surprised by your not caring attitude of the passengers....

Im traveling to sri lanka with nokia batteries, and batteries are in my baggage, and they said cannot taken in baggage, but one officer said return them to me and go with hand laggage, but one of officer said no and he didnt return my batteries, and he taken them all, what is the solution for this....

Fly dubai 447 flight reached at 3.48AM... now time is 5.30AM... not yet delivered luggage...
Very shame......

Please note there is no proper route to get in for picking up on arrival and leave the airport. Hence it takes longer time to pick up the passenger and its ridiculous because of the airports incompetence, passenger has to pay car parking fee....

Wanted to get into International parking, was wrongly told by the attendant at the domestic parking entry that we could use the ticket generated there and pay at the international parking. We exited from domestic parking to go to the international parking within 2 minutes 30 servings, however was told we have to pay even though it was the wrong directions by their own attendant that took us there!...

I called chennai airport customer care no [protected] at 10:45 pm Date 21/10/2020.one lady attend my call and very worst customer service.she is very rude to when I am asking some questions. This kind of people should not work in customer service....

Sir

Sub: indigo flight cancelled and refuse to return full money we paid. My itinerary number is wf3qty
We booked flight tickets through indigo from chennai to delhi on 12th april and return from delhi to chennai on 26th april and paid rs.16544.00.

Due to cancellationn of flight by indigo itself we could not travel and hence requested them to return back the full amount to me.

They say they...

Sir. I wish to complain about the baggage weigh scale at the check in desks at the international and domestic airports.
We are British passport holders. travel to Chennai many times every year. and also various destinations.

I strongly believe that the scales at the check in counters for economy class are either DELEBERATELY manupulated and set to 2 kgs per piece more than the actual weight of the bags.or they are all...

When we land at chennai airport after 9pm, invariably ola and uber taxis are not available or they charge 2x... After much struggle if we take other taxi, there is utter chaos near the indian flag pick up point... There is no free flow if taxis and often the drivers get into abusive quarrels and 30-45 mins longer wait for pick up... Damn frustrating after a long days work cum travel when one needs to get home... All because ola has taken...

Today at around 5:15 am, me and my husband were waiting for the security check. The security personnel asked my husband to remove belt and watch and put in the tray for scanning. Once the security check was done, when my husband went back to collect his belongings, to his surprise he could find only belt. On enquiring with the crpf guys, they rechecked and found watch got rolled down and got stuck in the belt and was crushed to pieces. No...

Half the lights albers baggage collection don’t work. People who land during mid day will have to really strain to look for the luggage’s since been exposed to harsh light outside. It’s pathetic. I saw a few struggling to identify their bags. Besides, i saw about 4 of 5 aai employees in black suit sitting in the dark and on the phone. I can’t understand how you can’t have basics in place. All we need is basic amenities first before...

Yesterday i have travelled from coimbatore to chennai in spicejet sg 3024 flight which departs from cbe by 9.20pm and reaches maa by 10.15pm. I have connecting flight to singapore by 1.20am by flight scoot tr579. Spice jet arrived by 10.15pm but they parked the flight in the flight graveyard from which it will nearly take 20mins bus to airport arrival. Then the baggage will take another 15mins additional. So by 11pm only able to collect luggage...

Hello,
My mother in law travelled to chennai from sydney today by airasia flight. I had booked for wheel chair assistance as she was. Travelling. Alone. The assistance from sydney to malaysia and from malaysia was. Excellent. But i am really angry and frustrated with the service provided at chennai airport. The person who was supposed to help my mother in law at the airport demanded money from. Her stating that he doesn't get paid...

I really shocked that take our money and do business like this. Even a seconds are charged by them.

On last sunday i went to airport to drop my wife, i took a pass from internation entry and droped my wife, hardly it was 10 minutes i took, then while returning from there, they asked me to pay 150 rs as a parking charges.
I said i just parked for 10 min how it will cost 150?
He replied me that even i[censored] exceed...

I am writing this complaint because of the harassment i faced in chennai airport today. I have bought liquor from duty free and it was sealed and in pristine condition with all receipt with me. Due to poor infrastructure of the airport i have to go out of international arrival and walk along the road and enter the domestic terminal for my connecting flight back to kolkata. After checking my luggage in... When i went for security check.. To...

For the past 6 months i have experienced more than 20 mins of wait time for baggage collection. There is no proper baggage status update and all the flights luggage are put in the same belt. Is there any specific reason to load all the luggages of 4 different flights at the same time in one belt when the other 3 remain unused. It creates a lot of inconvenience for passengers after a long travel...

The securities near the exit ticket counter are really rude and mannerless. They don’t even know how to behave with public. I’m really saddened by their behaviour and their attitude. I had come with my family to drop my relatives and we took the ticket from the entry counter and reached our terminal and then we got a call from our agent saying the flight has been delayed and he had asked us to come near this hotel nearby airport so we...

The securities in here are very rude and they dont even know general manners and how to behave with common people. They are like they are the only owner of this airport. I have been to many countries, but i have never experienced such situation in any other countries. Being an indian, i am facing these kind of problems in my own country. If this is the case for me, then i pity for the foreign travellers who visit india. I feel these people...

Dear sh. G. Chandramouli, airport director and team,

I am sadden to report a complaint about an unnecessary harassment happened against me on saturday 3rd november 2018 at 22:30.

I was born in india and later settled in uk. I am not indian citizen anymore. I am british. I travel frequently as i do most of my work online/internet so i don’t need to be physically present in uk. And i love to travel to other...

I am mahesh krishnan, today[protected] i travelled from chennai to sydney via kulalampur through air asia. My flight was at 8.15 am, after my immigration clearance and customs clearance i went inside the flight. As soon as the flight took off i noticed that i lost my wallet which i had 500 canadian dollars and almost 1000 inr. Also i had some important visiting cards and other stuffs. It is a brown colour wallet. Kindly inform us in my...

I tried to check in my baggage where i am travelling to uk from chennai 21october 2018 when so tried to check in person in counter misbehaved with me told m3 remove old tags i been doing and again told me move all babbage from the belt were he has to do but he was very rude and i paid 8000 inr for my babbage by card but he took my picture through his personnel phone where i suspect that why he should take my i'd photo way he took he is trying...

It is very important to contact my driver after i arrive at the international arrival area but it's not possible to connect to the internet without otp one time password which is sent only to local indian mobile number, this is unacceptable. International visitors without indian mobile number cannot access internet and contact their family.
This isn't digital india....

On 8 september 2018 around 5 a. M while i was travelling from srilanka to cochin via chennai i lost my bag pack in the domestic airport at the bag checking counter at the last counter before check in or the checking counter after checkin. Its a purple bag with the name wolf written on it... There is a denim jacket, sketchpens, phone charger and more. Pleases help me locate it asap. Appreciate an immediate response.
Thank you...

Slippery floor to walk from gate no 1 to aircraft

And

Slippery floor to walk from gate no 4 to aircraft

My friend and me were travelling from chennai to mumbai via go air g8304 and chennai to hyd via indigo

The flooring is very dangerous and slippery and anyone can easily slip and break his or her bones if you dont put any proper carpet down in the flooring...

I am in chennai airport. It is 2 pm now and my flight is at 10:30pm. Am new to this place and at the airport the security said we can go to sangeeta hotel which is in front of the arrival gate. I have been waiting since 10:30 am and now when am going for lunch now they said they don't allow us to go out.

The lady cop is behaving so rudely. These are things what she said without even we asking for all this:
1. You don't...

I was a traveller by air india express flight no. Ix 605 on 01.5.18, ex. Chennai to trivandrum. Seat no. 24f. After getting the boarding pass, during security check, the official at the security point insisted to drop my pen drive also in the tray along with my phone and valet. After coming out of the body security check, i noticed that the tray containing my aerials is up side down and the things are scattered there except my pen drive....

I came to chennai by ai906 flight. Rental car i booked. Which entered parking at 05:37:04. There was delay at the entrance parking area and we exit at 05:47:16 hrs. Extra by 12 seconds.
We paid 150 rupees exit charge. Person not accept any reasons for late and of course 12 seconds can't be late. If atleast calculated in one minute basis, whatever charge payable is justified. But this is exploiting money from people.
Kindly...

I am a 23 year old girl. My flight reached chennai at 4:10 a. M and i didn't want to book a cab so early in the morning. So i asked the officer at the exit gate if i could sit in the airport for 45 mins. He replied very rudely saying that it was a not a place to wait. I found this very insensitive on his part. Being an official, he is supposed to cater to the needs of the passengers, instead he thought it more sensible for a young girl to...

Hi,
I dont know what the thinking is. My parents know only tamil and not english. They are frequent flyers to us and australia. If you are going to remove speeches and fonts of tamil language the thousands who use the airport dont have a clue of whats going around.

Hope better sense prevails and you dont remove support of tamil language.

Regards
Nataraj...

Dear chennai airport authority staff members

How you people remove the tamil language display on arrival and depature details, we pay for travelling, you people has to work, its your duty...

Display the tamil language again, chennai is belongs through tamilnadu, not belongs through delhi state, chennai also one part of india. You people should give respect for the local languages......