Cholamandalam Ms General Insurance Co. Ltd — General Insurance

Sheharan

May 21, 2021

Address:	Dare House , II flor , NSC BOse Road , Parrys , Chennai , TN ,600001
Website:	Cholamandalam ms insurance complaint section

I took an insurance policy on 16 September 2020 with number 2876/00085259/000005/000/00. One of the person in this policy named ARIFA PA (A6217139V) consulted Neurosurgeon Dr. Jacob Chacko in Rajagiri Hospital, Chunangamveli on 02 January 2021 as the person suffered from severe headache and Dizziness. After the inspection ARIFA PA got admitted for 4 days till 05 January 2021 for further check up. scanning and observation. Later Dr. Jacob Chacko finds out that ARIFA PA have Mental illness and suggested to consult a psychiatrist. On that basis ARIFA PA discharged from Rajagiri Hospital. I submitted the bill from Rajagiri Hospital for Reimbursement to Chola MS but it got rejected by saying that the Mental Illness is not covered in the policy. Later ARIFA PA consulted psychiatrist Dr. Rajendraprasad in NAIR HOSPITAL in kundannoor and admitted for 7 days. Again I submitted the hospital bills to Chola MS for reimbursement as I realised that Mental Illness is covered in the policy. But my application rejected again by Chola MS with the same reason. I need a proper explanation for why my reimbursement application rejected twice. Also requesting you to approve both of my reimbursement applications as soon as possible.

Was this information helpful?

No (0)

Yes (2)

Cholamandalam MS General Insurance customer support has been notified about the posted complaint.

May 21, 2021

Updated by Sheharan I took an insurance policy on 16 September 2020 with number 2876/00085259/000005/000/00. One of the person in this policy named ARIFA PA (A6217139V) consulted Neurosurgeon Dr. Jacob Chacko in Rajagiri Hospital, Chunangamveli on 02 January 2021 as the person suffered from severe headache and Dizziness. After the inspection ARIFA PA got admitted for 4 days till 05 January 2021 for further check up. scanning and observation. Later Dr. Jacob Chacko finds out that ARIFA PA have Mental illness and suggested to consult a psychiatrist. On that basis ARIFA PA discharged from Rajagiri Hospital. I submitted the bill from Rajagiri Hospital for Reimbursement to Chola MS but it got rejected by saying that the Mental Illness is not covered in the policy. Later ARIFA PA consulted psychiatrist Dr. Rajendraprasad in NAIR HOSPITAL in kundannoor and admitted for 7 days. Again I submitted the hospital bills to Chola MS for reimbursement as I realised that Mental Illness is covered in the policy. But my application rejected again by Chola MS with the same reason. I need a proper explanation for why my reimbursement application rejected twice. Also requesting you to approve both of my reimbursement applications as soon as possible.