Chowgule Industries [CIPL], Tivim Industrial Estate — Unethical behaviour

I purchased a Wagon R Lxi on the exchange offer and took possession of my car in November 2015. The previous car was also a Wagon R from CIPL.

On 10/01/2016, I was supposed to be taking my nephew & niece to the airport when my brother-in-law noticed that the car radiator was at an angle. Because of this tilting of the radiator, it may have caused a crack in the grill. We realised that the radiator was just hanging by the pipe. So I called CIPL and asked them to come and check the car and toe it tow it to their workshop.

The CIPL service centre Manager has said that there must have been a heavy impact which has cracked the grill and pushed the radiator out of its place. He said that there was no external damage caused by the impact because it must be a dog hitting the grill. (There is no damage to the fender which is immediately below the level of the grill) I am unaware of hitting any dog or any animal/person for that matter.

The CIPL manager has asked me to pay for the repairs. However, I feel that I should not pay a penny for the following reasons:

1. The car bonnet locking mechanism is shifted. Hence it is not closing.
2. Only the radiator has come out of its mounting and hanging by a pipe.
3. This has caused the crack in the car grill.
4. There is absolutely no other damage to the car to indicate any impact from outside.
5. There is not a single scratch in the paint work of the car.

Considering all these facts, I feel that CIPL is trying to extract money from me or trying to force me to use the car insurance.

ONE DISGRUNTLED CUSTOMER MAY NOT MAKE A HUGE DIFFERENCE TO YOUR ESTEEMED ESTABLISHMENT. I, HOWEVER, WILL CAUTION ALL MY FRIENDS AND RELATIONS WHO MAY BE PROSPECTIVE CUSTOMERS ABOUT MARUTI SUZUKI DEALERS.

Hoping to hear from you at the earliest on my e-mail address in this regard.

Car registration No.GA-03-R-2927