[Resolved]  Cinepolis India — Money deducted

Address:Gurgaon, Haryana, 122003
Website:www.cinepolisindia.com

On April 12th 2016 I tried booking two tickets at www.cinepolisindia.com. I had made a net banking transaction for FAN movie .However, no tickets were issued to me. three times i tried to book for the same seats & three times Rs.534 deducted.Total 1602 deducted.
The message I got in website was "Sorry, there was an error while processing your request. You have not been charged...
very worst service. 7 days happen no response also.they didn't refund money also. I wrote a mail to [protected]@cinepolis.com . But no response received till now. No customer care Number as well.
Request to Refund. Below are the reference numbers and payment ids.

[protected]
[protected] 534.36 Dr CCAV[protected][protected]@842082

[protected]
[protected] 534.36 Dr CCAV[protected][protected]@841562

[protected]
[protected] 534.36 Dr CCAV[protected][protected]@841163

kindly refund my amount...
if they cant give proper service i don't know why they have site. Book my show is best .
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Apr 27, 2016
Complaint marked as Resolved 
They returned only Rs.534 only.still they have to return back Rs.1068.they didnt contact me..how they can say complaint resolved???
Cinepolis India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Payment deduct but ticket not booked

I was booking my 8 movie ticket through website yesterday around 11:pm . My paymnet was deduct but ticket not booked.Please revert my money asap.
I got payment deduct mwssage through bank.

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