[Resolved]  Citibank — cheating on credit card billing

Address:

Bangalore, Karnataka

Hi, I have been using Indian oil Citibank credit card since last 6 months because I have been told about surcharge Waiver across Indian oil outlets. But after purchasing fuel, I came to know that it applies to only selected Citibank outlets which was a violation of customer law due to hiding complete details against purchase. But still I kept quiet because all banks do this against credit cards as the banks think that credit card customers are fools. On 9th June 2014, I tried to close this credit card due to unavailability of Petrol pumps as per my convenience. But again offers explained by customer care executive, I continued the same card. On, 12th July 2014, I Purchased Petrol of INR 300 from Sharada Petroleum, K R road, Bangalore which is having Citibank EDC. Before purchasing, I had a confirmation from Citibank website that there will be no surcharge on total amount from this outlet. But, again Citibank showed its third class mentality of cheating its own customers by adding surcharge to that amount which is a clear violation of customer law. Also, when I tried to put an online complaint, every time it is showing time out even though I was continuously using which is an intentional cheating and violation customer's basic rights. Now I request to please reverse the surcharge amount otherwise suitable legal action would be initiated.