Citibank — Citibank - Cheating

Address:

Bangalore, Karnataka

I am using a citibank credit card since 6 years and have a very good track record. I am a full time online shopper and mostly shop through ebay (with EMI's). There were two transactions for 15750/- during July 2014. First order for 15750 was on 14th July and Second order of 15750 was on 22nd July. Both orders didn't go through, so the amount was refunded automatically via ebay. Both the transactions have been credited to my account successfully. However, there is a transaction of 13189.86 and 10719.64 for 28/07/2014 and 7/8/2014 respectively. Note that the transaction for 10719/- is showing as EMI 001/003. I called customer care 5 times so far. Every executive gives a difference story of how that money came into picture. Yesterday a manager from Citibank informed me that i am being charged for some EMI transaction from November last year, which is ridiculous. I fail to understand what was Citibank doing for the past 9 months. The other executives gave a different story all together. So far, nobody has been able to give me convincing information on what these two transactions are. Citibank is not ready to send an employee to my place to help me understand the transactions, because its getting tedious on the phone. They are not ready to assist me at the Citibank Head office. They are not ready to call a friend of mine who has been helping me out to understand things (note i personally authorized him to be called, still they don't want to. I appreciate the security policies citibank follows). But this needs to be addressed ASAP. Credit card amount is due by 9th September and obviously Citibank wont wait for me to settle my issues before making payments. Also, i notice there was on-going EMI's in the previous months statement (EBAY INDIA-BILLDESK - 001/006). Strangely, its not reflecting in the current month which should have been EBAY INDIA-BILLDESK - 002/006. What happened to that transaction is a mystery. I have picked up only the ebay transactions from my statement and attached below. Even if i compare the debit and credit, i see a difference of -39874.32 during the past two months. Somebody from Citibank has to call me and arrange for a person to come at my place with relevant data and explain what is the issue. Please advise.