Citibank — CitiBank Fraud Scam is ON-Don't apply for any credit cards with citibank

Address:	Mumbai City, Maharashtra, 400098
Website:	Consumercomplaints.in

Credit Card Fraud Scam-VERY BAD SERVICE & FOLLOW UPS

Dear team I had received a call from[protected] on 3:30pm (Dated 16.3.2017), where she said we are calling from bank online reward points department and she asked the credit card details for the purpose of giving additional reward points and cash back.. they had details of my card and CVV number which they wanted to get verified again with me. With in few minutes, I received SMS about the amount of rs.4800 debited in my card .Ichecked with bank, they told the amount transaction done in some other merchant, immediately i blocked my card with help of bank executive. I tried to contact that person but they are not picking calls. Time of sms is 3:43 pm from citi Bank to Vodafone Bill Desk MPESA 4800/ - The incident has happened today and i am sure the payment to the vendor is pending, please don't release the payments to the vendor, I want my money back.
When contacted the Citi bank to cancel the transaction they said it is not possible unless the Merchant denies it and when contacted MPESA regarding the same, they confirmed that the mobile number from which I got the call is Vodafone customer, but they refused to provide the customer details and said they cant deny the transaction too and said the bank has to cancel the transaction, both bank and Vodafone refuses to help and since it is not settled they can block this transaction.
Such service from Citibank is not expected as they aren't cooperating in stopping the transaction to be settled.

Thanks
Neelam Agrawal
[protected]
Neelam.[protected]@gmail.com