Citibank — Failure to Refund my money Rs.200000

June 22 2021 i have made NEFT payment for rs.200000 for my credit card by mistake. Immediately i have raised a complaint for reversal of paid amount. Citi customer support informed that we can return your money after 3 days only. Complaint no 2942, conversation with officer Jhansi rajan on 22.06.21. No acknowledgement for my complaint was given to my mail or sms for all below complaint no also. Been following up for the credit to be given to source bank account since then.

Next i spoke again to Officer michael with complaint no 5630 on 30.06.21, not giving me a proper reply for the complaint raised earlier. He suggested me to follow up with my source hdfc bank without giving me the UTR transaction details. He asked me to wait further 2 working days which still failed.

My amount was still with Citibank and no intention of returning my money or any actions taken for my complaints.

So again i made a complaint with officer E.Aishwarya where she doest not have a proper reply to my query saying we are not sure where my money is and Why it cannot be processed. So i have to escalate my issue to Mr syed higher officials, manager to address my concerns and refund my money. Complaint no 4939 dated 7.7.21

He asked me to send screenshots of transaction i made, which is just to show they are working for my query. They have all the transaction details and confirmation of said transaction. So i sent him details of screenshot to the mail address given by citibank. Screenshot shows details of transaction and name, account details and a lot more information.

After 24 hrs they keep saying lame excuses that screenshot cannot be taken valid and not returning my money and extending days for no reason.

They keep adjusting the spend on my credit card and itseems i have to spend on my own credits.

Will citibank accept delay in credit card payment the same way they do to customer. How much fine and interest will be bourne for Rs 200000 and delay of 15 days

I demand an explanation and fine from citibank for delay and inconvenience caused by them.