Citruseazypay — Transaction failure, refund not received

Address:HDFC Bank ltd., no.525, NSR Road, SaiBaba Colony, Coimbatore 641011.
Website:www.hdfcbank.com

Hi,
I made a tranaction through HDFC net banking on 14/07/2022.
Money was paid for semester fees for a college.
Transaction details:
Date: 14/07/2022
Narration: [protected]/CITRUSEAZYPAY
Chq.Ref No.: [protected]
Amount: INR32, 250.00

It is almost 8 days now, and transaction is not complete, the money is debited from my account and the institure (Sri Ramakrishna College of Arts & Science for Women, Coimbatore) has not received this payment.
Please initiate refund at the earliest.
Thank you.
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    HDFC Bank ltd., no.525, NSR Road, SaiBaba Colony, Coimbatore 641011.
    India
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