Clear Trip — Errors on Cleartrip mobile App

Address:	Mumbai City, Maharashtra
Website:	Cleartrip

I need to let people know to not use the Cleartrip App as I had tried making airline ticket booking via their App on 28th Sept at 11am for sector IXC to BOM for 3 persons for travel on 30th Sept and after entering Credit Card details and password I got an error message saying "Sorry we're unable to complete this request. Start over" obviously I didn't think that the tickets were already booked and that there was some technical error with the App and that I should try again. I did try again and after entering the Credit Card details the second time I again got the same message, "Sorry we're unable to complete this request. Start over", By this time I was fed up and just got out of the App and then in my mail there are 2 trip ids [protected] and [protected] with a double charge on the credit card for Rs.13434/- . Why would anyone make 2 ditto bookings and pay twice the amount??? I immediately contacted their Customer Support and spoke to Ms. Aboli that asked her for the entire refund. She initially was hesitant to comment that there could be an error and said that one needs to wait for an hour for confirmation. How ridiculous this was!! I then wrote an email to the customer support asking for the entire refund and sent them the screen shot of the second booking error message as I didn't think it necessary to save the first screen shot. Today I have received a reply from Ankita Sawant, Customer Service Executive that since the screen shot provided was for the second booking which was 8 mins later than the first one, they cannot provide the entire refund. Cleartrip needs to get their faulty App working and not cheating people of their hard earned money. I would go out and let people know that they shouldnt use the Cleartrip Mobile App. Disappointed Customer.