[Resolved]  Cleartrip — Amount not refunded for failed transaction

Website:

www.cleartrip.com

I made payment a ticket on 11/01/2022 with trip id[protected]
Cleartrip claims that the UPI transaction did not complete, but my account was debited.

The booking shows this message

Your booking was not completed as we've received a failed status from the payment gateway. If your account was charged, it should be refunded to the same within 3-12 working days.

I checked with my bank(ICICI), they said that the beneficiary account has been successfully credited so there is nothing they can do from their end,

These are the details I received from ICICI regarding the amount credited to cleartrip.

Dear Customer, Your transaction of Rs 9389 from ICICI Bank was successfully credited to the beneficiary Cleartrip account XXXXXXXXX1465 on 11/01/2022 13:49:02 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank.

More details -

UPI txn remark - UPI/[protected]/Cleartrip/cleartri
p.razor/Axis Bank Ltd./AXIe729b62ec
bd34efcb3a93b424ce6e70b/

Amount - Rs 9389

trip id[protected]

Kindly assist with refund.