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DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E), Mumbai, Maharashtra, India - 400011
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"The transaction was unsuccessful but the amount was debited from my bank account"
This private site does not demand the evidences attached to the public complaint.
Nevertheless, the supply of the evidences is a rule in India, if, likely, the customer wants his money back or the other material result. The evidence is a material thing in Indian law.
After the evidences and request of the customer are seen by the decision maker, he/she can decide on the output in the particular dispute.