Cleartrip — Amount not refunded yet for translation unsuccessful

Seema shah

from MUMBAI, Maharashtra

Feb 25, 2022

Website:

Cleartrip

I have booked the tickets on 18th feb, the amount was debited from my bank but the clearteip message said transaction unsuccessful and the amount will be credited in my account within 3-12 days . I have already registered complaint on 22 Feb with all the details.
The amount is Rs. 6834/-
Ref no .[protected]
Booking date - 18/2/22
Time -8.57pm

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ClearTrip customer support has been notified about the posted complaint.

Mar 01, 2022

Updated by Seema shah My complaint id is 3129842 n it's been and it's been more than 10 days but i haven't received my refund for the failed transaction .

Mar 02, 2022

Updated by Seema shah My complaint status says that cleartrip customer support has been notified about my complaint .I was also provided a complaint id i.e 3129842 but no response from cleartrip further about my refund .kindly refund the amount Rs.6834/- asap

Mar 06, 2022

Updated by Seema shah My payment issue with cleartrip is not yet resolved ..My complaint about the unsuccessful/failed transaction with cleartrip has not yet taken in consideration till date n no response from them yet ..This is so unprofessional behaviour from such organisation .Their customer care is online so they don't reply on emails .They don't have any contact no.where we can spk to a customer care executive

Kindly help me with the refund of Rs. 6834/- for my unsuccessful transaction dated 18 Feb 22.It's more than 15days and neither the money has credited back in my account nor the clearteip team has contacted me .My problem is unsolved yet .

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Comments

Seema shah

from MUMBAI, Maharashtra

Mar 12, 2022

I have been posting my complaint since 25th feb but no response yet from cleartrip .My refund has not been created to me yet for my transaction unsuccessful for my flight bookings on 18 th feb .Today is 12th March and it will almost be a month since the unsuccessful transaction .
According to cleartrip for the unsuccessful transaction the money gets credited in the account within 3-12days but i have not yet received my money even after complaining several times .They don't reply back too .This is very unprofessional behaviour from cleartrip team .I[censored] can't reslove the problem then why do u have a customer support team who don't react on complaints even after notifying the complaint .