Cleartrip — Booking the flight ticket

Address:

Maharashtra

I have booked the flight from New Delhi to Vancouver via Clear trip. The flight itinerary is New Delhi - BLR - YVR via Vistara & Then Air France.
The flight is booked in Week 47. I must mention here, that services of cleartrip with regard to customer service is pathetic as they are not equipped with the relevant information.

I would like to know the charges to be paid for excess baggage in prior. customer service is neither aware about the process and charges. After lot of pleading, executive on all agreed to call Vistara who confirmed to pay Rs 550 per kilo at the time of checking.
as per clear trip, as passenger once paid charges to Vistara then Am again liable to pay to Air France.

My concern is WHY
This is going to be my through check-in so if once paid charges to Vistara then why should I pay to Air France. It is Cleartrip Itinerary, so ideally I should pay only once to clear trip and they should further pay to the respective airlines.

Cleartrip is just not fully equipped with the guidelines of excess baggage.

would someone call me and share the charges for through check-in charges for excess baggage.


first and foremost, cleartrip customer care deptt is not aware how much charges would be charged. After so much of begging, the person on call agreed to speak with Vistara.

You can reach me at [protected]