Cleartrip — Cancellation of return ticket without any intimation

Address:	Faridabad, Haryana, 121007
Website:	www.cleartrip.com

Dear Sir,
I came across a very unenviable experience with Cleartrip, which puts the image and ethical values of the company in stake.
I have purchased the ticket for my wife Anna Khanna and Armaan Khanna on 29th March from Cleartrip Trip ID: [protected]
The onward journey was scheduled on 27th May by SU 535 at 01:05, which my wife and son were unable to board as she missed out to carry her PIO card along. After returning back we enquired with Cleartrip customer care and we have been informed that the tickets were non-refundable and for fixed dates, and since it comes under no show condition, they are helpless. They gave me the number of Aeroflot Delhi office to call ([protected]/7390) and discuss directly with Aeroflot office.
However, the dates offered by Aeroflot after additional payment of Rs. 55000 to us was not suiting us. No information of cancellation of return journey has been informed to us. So we started looking for other options knowing that at least, the return ticket shall not go in vain. Finally, we booked the onward journey tickets from Delhi to Moscow by Air India and From Moscow to Krasnodar by Ural.
On 23rd June, they had their return flight from Krasnodar-Moscow Delhi at 11:35 from Krasnodar. At Krasnodar Airport, she had been informed that since your onward journey was a no show, so the whole ticket has been cancelled. During that one hour spell, my wife has undergone so much of stress and arguments with Aeroflot staff and Airport authorities... but they had only one answer that all complaints to your travelling agent. Finally, she was not allowed to board the flight and all o[censored]s have gone through immense stress apart from the financial losses.
1) Where in your e-ticket or communications, have you mentioned about the automatic cancellation return ticket in case of no-show on onward journey.
2) Why we have not received any official information on mail/call from Cleartip regarding the cancellation of the return ticket?
3) When I have not cancelled or asked for any refund of the ticket, who gives the right to Cleartrip/Airlines to cancel without intimating the passengers?
If would have been a no show while return, I can agree... but I have paid for the seats.
Let the seats go empty or It should only allotted to someone in case of a no show.

Unfortunately, I could not write you earlier as I was occupied to find the alternative solutions of return ticket of my wife and children.
I would like to officially challenge Cleartrip through Consumer Forum.