Cleartrip — Cleartrip Not Refunding Money Even After 1 Year - People please read my complaint fully and never book with CLeartrip

TRIP ID[protected]

I booked a ticket through Cleartrip with AEROFLOT airlines from UAE in January 2020 to travel to Dusseldorf, Germany from Dubai on May 22 and return on May 27. However, the flight was cancelled due to the pandemic.

Cleartrip has made me wait till date and have not refunded the money (it has been one year and 2 months).

I contacted the Airlines directly and they sent me an email confirmation that they have already refunded the money to cleartrip. When i asked cleartrip regarding this, they gave me a reply the airlines have still not refunded the money. (What is happening confusing the customer for more than one year)

Today after several days of phone calls, emails and follow ups they have refunded only AED 455 and the original rate of the ticket is 2054, yes you heard it right only 455, they have no reason also about this.

they have clearly no idea about customer service they arrange a outcall for the customer and nobody calls back just to avoid speaking to the customer.

Specially the supervisors Yash tumde and Rohan they are ignoring customers clearly thye dont call back even after agreeing to make a outcall.

People wake up dont book with Cleartrip, , they behave in a way treating customers as fools . wait for one year and this is what i get in return only 455 out of 2054 and they just ignore the customer .