Cleartrip — Complaint about ticket

Good day,

Please be informed that I booked ticket for my four employees. Since then, its cancelled due to corona. So from time to time, I keep following up to clear trip in regards to the status of bookings (you can investigate also using your system if how many times I called). Last October 2021, I called again your company to rebook the ticket for my employees who will comeback in the Philippines. And that time they told me that it's not possible to use the ticket as only repatriation flights Philippines is accepting that time and they advised me to request for refund, so I did. The time that I following up in regards to refund, they told me all tickets were expired.

The main issue here is why the time I'm asking since then, why they didn't tell me that it's expired and they keep telling me that it's open ticket. I think your priority is the satisfaction of your client but no one can help me in this issue.

For your information, I booked ticket in your company for me not to be pressure in thet kind of issue. And now, you can't give any solution or other option.

This is not only one ticket it's four and all are two ways.

I did my part to follow up but the information you gave me is not correct.

This time I'm requesting to please help my side as your client. I can't let go the money in just that way.

Please give consideration as this issue is not caused by me this happened because of Corona and no one expect it.

I hope you will response as soon as possible.

Cleartrip id:
Marites Bono:[protected]
Ma Jean Galvan:[protected]
Andrea Mae Ayson:[protected]
Mobin Khan:[protected]

Regards,
May
[protected]