Cleartrip — Excess amount recovered | |||
I was booking 4 tkts. from Cleartrip (pune-delhi-pune), the amount shown was 32000 on 6th February 2014, but at the time of payment the amount recovered by my Credit card was Rs, 40000. There was no pop up before paying the amount, but your representative said that in the IT call log mentions that there was a pop up before booking, so I insisted to have the call log emailed. The call log was sent but this was not of my transaction, it was some other transaction. This is dishonesty, I had good experience of Cleartrip, but after this issue I have lost faith in Cleartrip. thus contacting complaint forum where I could get justice. Trip ID: [protected] Regards, Sanjay Katti Was this information helpful? | |||
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ClearTrip customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Cleartrip Team,
My Trip ID is [protected], but you have sent of trip id:[protected] the amount is also not correct, this I have informed you and your Manager, but still you are adamant and shameless to write again the same thing.
The Log sent by you is mentioned below:
Yes there was price change and customer accepted the same.Below are the I.T logs :_FAILURES : ITINERARY ID TRIP ID SUPPLIER REASON 688fb99af6-b423-49e5-afdc-36b[protected] [protected] INDIGO Price Changed. Onward Solution - Old Price = 15184.0 New Price = 22736.0
My Trip ID is [protected], but you have sent of trip id:[protected] the amount is also not correct, this I have informed you and your Manager, but still you are adamant and shameless to write again the same thing.
The Log sent by you is mentioned below:
Yes there was price change and customer accepted the same.Below are the I.T logs :_FAILURES : ITINERARY ID TRIP ID SUPPLIER REASON 688fb99af6-b423-49e5-afdc-36b[protected] [protected] INDIGO Price Changed. Onward Solution - Old Price = 15184.0 New Price = 22736.0
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We have rechecked your booking logs and would like to inform you that there was indeed an increase in fare while was displayed to you during the booking process, the logs of which is shared with you.
Please let us know which part of the logs makes you think that it is incorrect, so that we can clarify your doubt.
Assuring you of our best services.
Regards,
Cleartrip Team